I agree that it sucks that they just banned you instead of telling you up front that the screen name was unacceptable. That could have been handled better, and I would think it should have for a player who just deposited $500.
I remember when I signed up with them and picked my avatar, they wrote me and told me it was unacceptable. I had found a funny picture of Jim Caviezel on the cross in Passion of the Christ and someone had Photoshopped a picture of Superman flying in to the rescue in the background. I guess they didn't want to offend their religious players. But I felt like I got the last laugh by next picking a picture of Pol Pot, which was accepted. I'm sure they looked at it and figured there was nothing wrong with a picture of some Asian guy. Still, I think it's funny that blaspheming a Mel Gibson movie is unacceptable, but promoting a dictator responsible for the deaths of millions is just dandy.
On the other hand, I can see their point about not allowing your screen name. They won't mind having an affiliate named bonuswhores because that's offsite, but your screen name would appear at every table you sit at and cause all the grannies playing online poker to get their panties in a bunch and stroke out writing them nasty letters.
I'm sure it's not an issue that can't be cleared up by writing or calling them. Of course, I'm not sure I'd want it straightened up if I were you. I'd just settle for getting my damn money back.
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