My private tournaments gone?

[hyacinthgirl]

I could be looking for them in the wrong place, but I had seen them before. Anyhow... I had two tournaments set up for this coming weekend (Dec 01 and 02), but they seem to be gone now. One was the initial freeroll and the other I had added some money to the prizepool. The money has been taken from my account, but the tournaments are gone.

I sent an email to Shane about it, but I wanted to hear something back ASAP because I only have a week to go before they're set to happen. Thanks!

[corpfan1]

I had one scheduled for tomorrow (Sunday) and it was taken off as well. I sent out emails to all my club members and they have been emailing back now very confused and upset.

This is not acceptable.

[hyacinthgirl]

I hadn't mentioned it yet to my members but was planning on doing so yesterday and then today at my tourney at Tony G (that went off two hours earlier than I'd asked, sigh, i didn't double-check the time they listed it). but they DID take money for it So it better come back, lol.

[corpfan1]

Well, something has obviously screwed up.

I have IMed and Emailed 3 poker.com AM and no response to the issue.

I thought support there was the best...so there must be something wrong....I just hate these things happening without ANY NOTIFICATION to anyone. Sucks.

[[email protected]]

Hi Guys,

A few of our tournaments at Poker.com were cancelled as a result of server issues over the past few days. We tried to re-enter all of these tournaments however some were missing from our list. If one of your tournaments is missing please let your AM know as soon as possible.

We are working around the clock to get things back in order and we thank you for your patience.

Kind regards,

Ellen

[corpfan1]

My AM just contacted me. We are rescheduling. He refused to do anything to "make up" for the over 70 emails I received from upset club members.

Not good rapport! Oh well.

[[email protected]]

Originally Posted by corpfan1

My AM just contacted me. We are rescheduling. He refused to do anything to "make up" for the over 70 emails I received from upset club members.

Not good rapport! Oh well.

Hi Chris,

I do apologize that your members were upset with the cancellation of this event and that you received over 70 emails. As I explained in my email (and also as has been explained in this thread above) we have had major server issues over the past few days and have had to deal with thousands of emails from both our affiliate and players concerning these cancelled tournaments.

In my email I said to you that I could not do anything for this particular tournament. This is due to the type of prize pool you wanted for this event. If you would like me to alter the prize pool and make it a cash prize instead of a coupon entry then by all means I can offer you and your members something extra.

We have been trying to help each and every one of our affiliates in these trying times and would expect some understanding and patience as we try to get on top of the many emails we still have to respond to from our affiliates and players.

If you would like to PM me or email me with an alternative to the prize pool (a freeroll perhaps) then I would be more than willing to take a look at your proposal.

Kind regards,

Dean
Affiliate Account Manager
Poker.com

[Holis]

Dean,

Why didnt you respond to MY email about the same issue ?

Also why are my tables not branded now ?


Please find my email and respond / resend.

Thanks!

[[email protected]]

Originally Posted by Holis

Dean,

Why didnt you respond to MY email about the same issue ?

Also why are my tables not branded now ?


Please find my email and respond / resend.

Thanks!

Hi Holis,

I haven't received an email from you regarding any tournaments being deleted. I believe Ellen received an email from Betty (as I was away from the office) about 2 tournaments that were shutdown. These were both re-created by Ellen as per Betty's instructions.

If there are other tournaments that have been affected by the server crash please email me directly and I will re-schedule them for you as soon as possible.

Kind regards,

Dean
Affiliate Account Manager
Poker.com