UB deposit problem

[deepak7]

Hello,

If some players will change their mind about UB that will make me happy. (Or maybe someone will tell me what to do now)

Its not about "rigged" or cheating!

1.I deposited 150$ using moneybookers on 15 dec 2006.



2. Their reply: [#50191] We have received your Moneybookers deposit instructions. However, we have noted multiple accounts registered with Ultimatebet under your moneybookers email address. Could you kindly provide us with the Username of the account you prefer the funds to be credited in. Also for security reasons kindly provide us with the answer to your security question.

We apologise for the inconvenience. Once we receive this information, we will proceed to credit your account.
Best Regards,
Jason


I am an affiliate too and they pay in the ub accounts and my affiliate manager told me its OK to have a player and an affiliate account.

3. I told them the account and then received some funny emails:

[#61800]
Upon reviewing your account we can see no deposit attempts made by you in your account.

Kindly note In order to deposit funds into your account kindly go to the Cashier/My Account area of the game and click on "DEPOSIT" (right side of the screen). There you will find all possible deposit options offered to our players.
Best Regards,
Jason


after 3 days...
[#61800]
Thank you for contacting us,

We have looked up into our system and according to our records no deposit attempt was made within the last 15 days of your account.

Can you please provide us with the method that you have used to make your attempted deposit and also the exact date so that w ecan look more into this issue.

Ensuring you of our continued service

Best Regards,
Wesley

Deposit Help Team


And 1 more day

We apologize for the misunderstanding, would you kindly inform us if you have a different email
address with moneybookers as we can not find your
deposit with the email you have contacted us with.
Ensuring you of our continued service,

Regards,

Jason

Deposit Help Team

So they admitted they see the deposit but not anymore.
I gave up and couldn't believe it.

I tried again after 3 months and:

RE:Ultimate Bet deposit never in [#5175335]
Thank you for your correspondence.

First and foremost we deeply apologize for the inconvenience you have
experienced and for the time it has taken to resolve this matter.

We have traced your moneybookers transaction from 15 Dec 06 for the
amount of $150, however we are still unsure on the the account in which
you would like the funds to be credited, either your musash1 or your
s3ver account.
Once we receive this information we will continue to credit your
account.

Once again please accept our sincere apologies in this matter.

Should you have any further queries, please do not hesitate to contact
us.

Ensuring you of our continued service,

Regards,

Jason
Deposit Help Team


So I told them my preffered account again (2 weeks ago)... and mailed them like 5 or 6 times!!
Its funny... nothing happend, my account is still empty

I have money to play but its a little annoying

GG UB

[addaminsane]

wow, sounds like a pain

[RCNastermind]

I've had similarly terrible experiences with UB lately. In my case it is a cash out for 3k which is now someplace in limbo with no resolution in sight. I actually wrote an article about it which you can find here:

http://pokerdynasty.net/customerservice.html

I think web site owners should keep their players as far away from UB as possible. You might lose loyal players when UB screws them hard.