[RCNastermind]

I've had similarly terrible experiences with UB lately. In my case it is a cash out for 3k which is now someplace in limbo with no resolution in sight. I actually wrote an article about it which you can find here:

http://pokerdynasty.net/customerservice.html

I think web site owners should keep their players as far away from UB as possible. You might lose loyal players when UB screws them hard.