Stats Seem Off , And not updating Daily

[the27offsuit.com]

Direct chipleader stats .

Seem a little off for the 3 days they updated . Also used to update daily now 3 days behind .

Whats going on Danielle ?

[Danielle]

Hi 27offsuit and everyone,

Just to clarify and elaborate on the previous posts, the discrepancy was not caused by any doubling up of stats. The reason that you have seen differing stats in Income Access and the Chipleader backend is that Income Access stats are no longer kept up to date with all the latest UltimateBet adjustments since the migration of the program to the new software platform (the Chipleader backend is the one that is kept current and continually refreshed).

We have been working closely with our current software provider to ensure that the merge of UltimateBet and Absolute Poker under Chipleader has gone as smoothly as possible for affiliates. Our software provider has been very supportive in this process, and their experience in the industry means that they certainly understand the importance of stats accuracy.

Income Access had decided to leave historical UltimateBet affiliate data accessible in their system so that affiliates could consult it if they wished to, and as a result of leaving that data accessible, affiliates were able to view some current data (not including adjustments that are reflected on the Chipleader backend) as well. This is where the display discrepancy occurred. In any case, to avoid any further confusion, please use the Chipleader interface, as UltimateBet stats will no longer be displayed in the Income Access network. Historical stats are up to date in the Chipleader interface.

If anyone has any further questions, please don’t hesitate to let us know!

The Chipleader Team

[the27offsuit.com]

So were the numbers that were showing higher in IA wrong ? As i was showing more for UB in IA and the chipleader stats still show the lower number .

[corpfan1]

This seems very disappointing. It looks like basically we are being told that the HIGHER IA stats were wrong because they didn't include ADJUSTMENTS that Chipleader did. Weird that these adjustments ended up being EXACTLY 50% for May 28th to July 15th.

I don't get it - I hope there is further explanation!

[MrMcGee]

A explanation of the "adjustments" would be great. I'm having a hard time understanding what kind of "software adjustments" would cause revenues to be cut nearly in half, while clicks & # of deposits were tracked correctly.

More directly, what adjustments were made in June and July causing such a huge discrepancy in both Poker and Blackjack revenues?

[corpfan1]

I would like to know why these adjustments were no longer being made after July 15th (to July 25th...no stats available any longer after 25th at IA)?

[Jeremy]

I have requested a conference call with chipleader tomorrow to try to get an explanation on this for you guys....

I'll let you know.

[Danielle]

Hi all,

I would like to elaborate a little more on this issue (I have been back and forth with Income Access to get to the bottom of this). When UltimateBet migrated to Chipleader on May 1st, the Chipleader backend became the source for current and accurate affiliate data. Following this migration, one UltimateBet report was unintentionally left open in the Income Access system. As UltimateBet was no longer an active merchant in the Income Access network, the data that was showing in this report was no longer being maintained.

Our software provider has a system of checks and balances in place (both automated and manual) to ensure that all data in the Chipleader backend is accurate (they use this system for all their live clients). Because UltimateBet was not live in Income Access after May 1st, these checks and balances had been discontinued in the case of the UltimateBet data that was inadvertently accessible in the Income Access system. The report shown there was not a true representation of Chipleader stats.

I hope this clears everything up!

As always let me know if you have any questions!

Very Best,
Danielle

[corpfan1]

Why did the stats differ? Why by exact amounts?

Was this the result of the conference call? I doubt Jeremy would accept that answer as a solution.

[Jeremy]

I am going to try to connect with Danielle tomorrow. I have not been in direct conversation yet. I agree though, there must be some sort of explanation.