Actually this was my mistake and I apologize.....I didnt realize this was on the Pokerstars.com website. I just saw it on our website and assumed it was a code of ours that Gaz had set up.
http://www.pokernews.com/pokerstars
With that said, this is not a pnews exclusive bonus code at all and yes your players will still track to you with it. Disregard the support email.
I thought you were using a exclusive pokernews bonus code
Anyhow, I will email off to our Stars representative and get more information on this player. My guess is that the stats simply didn't update though.
Sorry about the confusion.