Back in the early days sites would have a dealer present at tables. Over the chip tray it showed who was the dealer and you could chat with them.
They were not a dealer so much as it was mostly because in the early days of online poker all the software sucked and we needed support all the damn time that it was easier just to have a support agent present at the table.
I really liked it though and think it would be cool if every table did have a dealer at it. You could easily assign a dealer 6 tables to monitor and watch they could spot out collusion, abusive chat quick + they could answer general support questions too that players think of while at the table but are to lazy to email about.
I think a sites bringing that back as a feature would be a huge plus.
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