"so I'm just basing this comment on what PSO has stated"
Which explains why your comments don't really make much sense here, since they are based on the opinion of someone who didn't know what they were doing instead of the factual statements that are not so much in dispute.
The fact of the matter is the translators work has been used by many people in this industry who, to be charitable, know a lot more about working with translations than PSO. Whoever mentioned machine translations is just being a jerk. They've done work for a billion dollar company and several multi-million dollar ones, who not surprisingly had the sense to independently check a portion of the translators work before doing tens or hundreds of thousands of more work.
PSO didn't have a priority on accuracy, rather they wanted fast and very very very very very cheap -- while bizarrely refering to this extremely cut rate they paid as a "premium". That "premium" comment really seems to imply the lesson still has not been learned.
I've used about a dozen translators. Some have been great, some nearly useless. These guys were not the best but not the worst either. They are fine for what they offer, low cost, quick turnaround, straightforward prose (in other words, they aren't expert poker players). But anyone who pays less than 1/3 of the industry norm rate is cracked if they expect to get that level of work. If you buy a Volkswagen, don't expect a Mazarati.
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