Should I have to send my Big Mac back 4 times until they get it right? Doing something half ass, then waiting for a punch list is poor business practice. The fact that you're willing to fix the work is fine, but the fact that you sent them poor work to begin with isn't. If your company offers quality translation services, that's what you should provide. Regardless of how PSO screwed up on their end, any reputable business should always aim to do the job right the first time. It is the business owners responsibility to ensure that the work his employee's produce is completed to agreed standards before it's given to the customer. I don't believe you did enough to make sure the work was ready to go online, in fact you've admitted that the Russian translations weren't done as well as they should have been. In truth, PSO should have had people ready to check your work - BUT, what they should have found was that the work was done properly the first time and in a timely manner.
TheDonk
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