==="We hired you for one reason and one reason only… speed to market. We knew that we could have you do the translation for us, and do it much quicker since you already have an established team. We also knew we were going to have to pay a premium for this. I was and am fine with our decision on paying this premium, but to have to pay the premium, and then get crap which delayed the project just makes my blood boil.======
There seem to be assumptions on both siides but it appears the main culprit is PSO's inexperience and wildly inappropriate assumptions. Eight cents is a premium? It's 33% below his standard rate, and about 70% below what you would pay a top of the line company -- though it would be even more (like thirty cents or more) if "speed to market" was the priority.
Additionally, a suggestion above that the translator read up on poker (for his share of eight cents a word) is an unreasonable assumption. I had a Russian translation once where the phrase "Kings and Queens" was translated as "royalty"!
The bottom line seems clear, that regardless of the quality corrections were offered, but instead PSO in a case of serious buyer's remorse did the work themselves and refused to pay for what they contracted for. That is not how it works in business. And then, either your word is your bond or it isn't.
|