Sounds like they are paying you a high CPA and your players aren't performing. Its a common problem in this industry and one with no real clear answer. You have to look at it from their side aswell, if they are paying you a high CPA, and your net gaming is no where near what it should be its hard to justify paying you all of what they owe you. Remember if you want to grow to be a larger affiliate you need to create partnerships where both sides are happy.
I am not saying I agree, just explaining the other side. This discussion has taken place a bunch here at PAW if you want to read more
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Brandon Berndt
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